I love, love, love the coffee, BUT I hate that the new packaging does not have the name of the coffee on the pods. I order a few different types and I have no way to know what’s what if the pods are separated from their box. This is a disappointing change.
Thanks so much for the love and feedback! We’ve shared this with our team, and if you’d like, feel free to send us an email - we’d love to help and make sure you’re happy -Ivan
Im glad to have made the switch but am a bit concerned about the amount of grounds escaping from the pods during the brew. The machine has been gathering quite a bit of grounds.
Thanks for the feedback! Glad to hear you’ve made the switch, but I get your concern about the grounds. We want to make sure that you're happy. Could you send us an email at hello@podandparcel.com.au so we can sort it out for you? 😊☕️-Ivan
I purchased these to try. My usual brand is Woken. I wanted a cheaper compostable pod with a decaf option. I did not read the fine print and the foil where the machine punctures the pod is not compostable. Sadly, I’m going back to my other brand. Coffee is delicious!
Thanks for giving us a try, Esme! Our pods are industrially compostable, and while the foil isn’t, it can be collected into a small ball and recycled. We totally understand if you’re sticking with what works for you, but if you ever want to give us another shot, we’d love to have you back! We're also steadily working towards a home compostable pod, so stay tuned! ☕️-Sam
Not certain why certain pods have metal backing and others do not, but the ones that have metal/aluminum DO NOT puncture and so don't make coffee. This is a new flaw and leads to us only getting to use about 1/2 the pods :(
Sorry to hear about the trouble with the pods! That shouldn’t be happening. Could you send us an email at hi@podandparcel.com.au? We’d love to investigate this further and help sort it out for you. 😊-IVan
I’ve been using your pods for years. My recent shipment is not working well with my Breville Nespresso machine. The flow seems restricted. Still love the flavor.
We’re sorry to hear about the brewing issues with your recent shipment. While our pods are carefully designed for Nespresso machines, variations can occasionally occur. We’d love to help resolve this—could you send us an email with your order details and machine model? We will sort it out for you right away! 😊☕️-Ivan