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Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can no longer offer you a refund or exchange.
OUR 110% MONEY BACK GUARANTEE
We know you'll love our products but if for any reason you're not happy with your purchase from us, then we will refund you 110% of the total purchase price, including return shipping. Yes, that means you actually get more money than you spent. It's our way of saying thanks for giving us a try.
We may ask for feedback to improve our product and service, though your refund is not contingent on the feedback in any way.
Simply email us at firstname.lastname@example.org and we'll arrange the refund within 24 hours of receiving the returned order, which we will confirm with you.
NB: The money may take longer than 24 hours to be received by your bank account.
LATE OR MISSING REFUNDS
If you haven’t received a refund within 5 business days of our refund confirmation email, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again at email@example.com.
We happily replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org