Often takes 2-3 weeks to receive order. Makes having a subscription difficult.
Hey Dylan! Thanks for sharing your feedback. I totally understand how frustrating the shipping delays have been, especially when you're subscribed and counting on that coffee fix. Just so you know, we process and ship all orders within 24 hours, but it sounds like delivery has been slower than it should be.
I’ll look into what’s happening with your deliveries, and in the meantime - we want to make sure that you are taken care of, so we've applied a discount to your next subscription order. We’re also working to improve the delivery experience to get your coffee to you faster. Thanks for your patience! 😊☕-Ivan
I love that low-carbon-footprint/environmentally GREATNESS of these pods, but the pods I had to choose due to the really "strong" pods being sold-out, are so-so. NOT rich bold strong enough for me. So Ill will order again but I'll wait til these are used up and the stronger coffee pods are available...
Thank you so much for the feedback! We’re glad you love our eco-friendly pods. Sorry the current selection wasn’t strong enough for you. Our stronger pods do sell out fast, but we’ll have more in stock soon! 😊☕-Ivan
Excellent. Wouldn't it just be full circle if you offer us organic coffee?
Thank you so much for the kind words and perfect score! We're glad you're enjoying our coffee. Offering organic coffee sounds like a fantastic idea and would indeed bring everything full circle. We'll definitely take your suggestion on board and explore the possibility. Stay tuned for updates! ☕️-Ivan
The shipping took a little longer than expected but the coffee is good quality, tastes good on its own, and works well in my nespresso! Will definitely re-up from here when I’m done!
Thank you so much for the kind words, Lara! So glad you're loving our coffee and the service! ☕-Ivan
I love my nespresso so I wasn’t sure how I would like these but the coffee is smooth and the flavor good, they are not as strong as my nespresso blends but some days I’m ok with that
We're delighted that you're happy with our coffee. If you have any questions or need anything else, feel free to reach out. Enjoy your coffee! ☕😊-Ivan
I love my nespresso so I wasn’t sure how I would like these but the coffee is smooth and the flavor good, they are not as strong as my nespresso blends but some days I’m ok with that
Thank you so much for the perfect score! Keep enjoying! ☕😊-Ivan
I love my nespresso so I wasn’t sure how I would like these but the coffee is smooth and the flavor good, they are not as strong as my nespresso blends but some days I’m ok with that
WOW! We're thrilled to hear that you enjoyed our coffee! It's all about finding the right balance for your taste preferences, and we're delighted that our coffee hit the mark for you. If you ever have any questions or need assistance, feel free to reach out. Thanks for giving us a try, and here's to many more enjoyable cups of coffee ahead! ☕😊-Ivan
The coffee was really watery tasting
Thank you so much for your feedback, Ying! We're sorry to hear that the coffee tasted watery. Your satisfaction is our priority, and we want to ensure you have a delicious coffee experience. If you'd like, we can offer some troubleshooting tips or discuss other options to make sure you get the flavor you're looking for. Just let us know how we can assist you further. ☕😊-Ivan
Happy with the delivery of a gooood coffee
Glad you loved the brew and speedy delivery! Cheers for the positive vibes, Kathryn! ☕️❤️-Ivan
I wanted to love these pods- they check all of my ethical/moral boxes, and I hate buying from nestle- but they have consistently clogged our coffee machine and the flavor just isnt there. I regret purchasing them but I dont want to waste them.
Thank you so much for your review and feedback, Victoria. I’m so sorry to hear that you weren’t happy with your pods. Please ensure you are also using the short shot as it can affect the taste of the extraction. We have a customer satisfaction guarantee policy so please contact our customer happiness team and we will do everything we can to make sure you are happy! ☕️❤️-Ivan
I ordered three boxes of pods to get my coffee fix more easily - and enjoy a reprieve from my fiddly pourover routine - while recovering from an injury. So far, I've only tasted the Florentino (Colombia/India) and would rate it a 6/10. Certainly better than Nespresso's house brand, but not quite as tasty as my local roaster and Bluestone Lane's biodegradable pods. The coffee comes out reasonably strong and with a nice crema on a lungo shot. This said - fulfillment needs _major_ work. It took me 12 days to receive my order, and shipping wasn't even free! Customer service was responsive and resent everything free of charge, but it didn't help my predicament: stuck at home with no coffee and unable to walk.
Thank you so much for the review, Amy. Sincere apologies your order was affected by the delays. I have shared this with our fulfillment team. In the meantime, if you have any questions or need help with anything at all, just let us know. We'd be happy to help. ☕️❤️-Ivan
I am really enjoying your coffee. Definitely have a preferred blend and planning my next order. Great coffee! Thank you!
Thank you so much for the perfect score, Joe! Really appreciate you taking the time to leave us such an amazing review! Keep enjoying! ❤️☕-Ivan
I always felt guilty about the usual pods, so recycling is the reason I ordered Pod & Parcel. However as noted before, the coffee IS better that Nespresso.
Really appreciate your review, Susan! Glad you're enjoying P&P for the taste, value and sustainability. Cheers! ❤️☕-Ivan
Just now ordered because it is compostable. The Nespresso capsules really pile up for me. However, in fairness I would like to say in response to a previous review, that Nespresso withdrew and closed all its stores in Russia March 16, 2022.
Thank you so much for the awesome review, Susan! We're super happy you're enjoying your guilt-free coffee! ❤️☕-Ivan
I am Italian and I love/need coffee
This is great
WOW! Thanks for the positive feedback, Lucia! Keep enjoying your coffee pods! ❤️☕-Ivan
Perfect for that afternoon coffee fix without the added buzz
That's great news! Thanks so much for your support, Jeannette! We are super happy that you enjoyed our Sidamo Decaf! Cheers ❤️☕-Ivan