I’ve been using your pods for years. My recent shipment is not working well with my Breville Nespresso machine. The flow seems restricted. Still love the flavor.
We’re sorry to hear about the brewing issues with your recent shipment. While our pods are carefully designed for Nespresso machines, variations can occasionally occur. We’d love to help resolve this—could you send us an email with your order details and machine model? We will sort it out for you right away! 😊☕️-Ivan
Often takes 2-3 weeks to receive order. Makes having a subscription difficult.
Hey Dylan! Thanks for sharing your feedback. I totally understand how frustrating the shipping delays have been, especially when you're subscribed and counting on that coffee fix. Just so you know, we process and ship all orders within 24 hours, but it sounds like delivery has been slower than it should be.
I’ll look into what’s happening with your deliveries, and in the meantime - we want to make sure that you are taken care of, so we've applied a discount to your next subscription order. We’re also working to improve the delivery experience to get your coffee to you faster. Thanks for your patience! 😊☕-Ivan
I am Italian and I love/need coffee
This is great
WOW! Thanks for the positive feedback, Lucia! Keep enjoying your coffee pods! ❤️☕-Ivan
I started using Pod and Parcel a few years ago and won’t ever go back. Smooth, great crema and just total luxury
Thank you so much for the feel-good feedback, really appreciate it! ☕️❤️-Ivan
I messed up on my renewal as i wanted to add an extra 10 pack to my standard subscribe order. This extra pack went through as separate with extra shipping. Emailed customer service and they merged the two orders instantly and reduced the shipping. Great service.
WOW! Thank you so much for the awesome review and support. We're so glad to hear you're loving our pods and service! Keep enjoying ☕️❤️-Ivan